FAQ

What is Case of Art?

Case of Art was created as a solution to make it easy for all people to be able to order custom designed phone cases online. Our mission is to become the number one source for custom phone cases.

We always strive for 100% customer satisfaction, so if you have any thoughts or feedback you want to share with us please send us an email to [email protected].

How does it work?

To begin creating your custom phone case, first, choose the phone model you own. From here you can select a background, add text, select font, and font color or upload your own image. Once your design specs are entered, you will see a preview of what your design will look like.

What is the difference between Snap and Tough?

Snap: Slim form factor & lightweight.
Impact-resistant Polycarbonate material.
Minimal impact on overall device size.
Clear, open ports for connectivity.

Tough: Dual layer case for extra durability & protection.
Impact-resistant Polycarbonate outer shell.
Inner TPU liner for extra impact resistance.
Clear, open ports for connectivity.

What is the difference between Glossy and Matte?

Glossy cases give off a shiny finish and are quite reflective compared to the matte finishing. The glossy finishing has a stronger and more bold color while the matte finishing is slightly dull. The matte however is extremely smooth and soft. As far as durability, there is no difference between both glossy and matte.

Are your phone cases hard or soft?

Snap cases are made of Polycarbonate material with a fixed shape and are a hard material, and not a soft rubber or silicon.

SNAP Case Features:

Slim form factor & lightweight.
Impact-resistant Polycarbonate material.
Minimal impact on overall device size.
Clear, open ports for connectivity.

Do you print my pictures on the sides of the case as well?

Yes, your picture will be printed on the side of the snap & tough cases.

Please note we don’t print on the edges of our Eco-Friendly cases!

Do you have Eco-Friendly phone cases?

Yes, we have our new Biodegradable Eco-Friendly Phone Cases 🙌

Key Features:

• You can customize it 🎨
• A truly compostable case ♻️
• Made from PLA, PBAT & a Bamboo fibre plant based polymer 🎍
• A smooth case with access to ports.
• Impact absorbing & a slight lip around the front of the case
• The design itself is printed with water-based ink with a matte finish and a slight raised feel.
• Compatible with Wireless Charging.

Available for select iPhone & Samsung Galaxy devices.

Do you ship to my country and what are the shipping costs?

No matter where you live we’ll ship Case of Art totally free.

How long does the delivery take?

Your case should arrive within 1-3 working days if you are having it delivered in the UK or the US, within 3-7 working days in the EU and Australia, and within 5-14 working days for the rest of the world.

Can I return my case?

As customized items are, by law, not subject to returns, we usually do not accept returns when the items are neither faulty nor damaged. BUT we understand that each case is different so please get in touch with us via [email protected] if you have any problems with your received print. We, unfortunately, do not offer free returns and do not cover shipping costs.

Can I cancel my order?

Yes and no! If you for some reason have a change of heart and want to cancel your order make sure to get in touch with us as soon as possible so that we can cancel the order before it has been printed and shipped. Unfortunately, we cannot cancel an order that has already been printed or shipped.

I would like to make a complaint, how may I do that?

All complaints (damaged or defective posters) should be made within one week from the received delivery. Complaints should be sent to [email protected].

What payment options do you offer?

You can pay with Visa, Mastercard, American Express, or PayPal. Please note that the payment options vary depending on which country you’re from.

Who pays the customs duties & taxes?

Items shipped within the EU are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for the payment of such import duties and taxes.

Case of Art is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.

I'm an influencer on social media, Can I collaborate with you?

Thank you for your interest. We love it!
Please contact our collaboration department at [email protected]
Be sure to include the following information:
  1. Your first- and surname
  2. Phone number
  3. E-Mail Address
  4. All relevant information such as links to your social media pages, etc.
Your application will be processed directly by our collaboration department. They will review it and contact you as soon as possible.

I have more questions, how do I contact you?

E-mail us at [email protected] and we’ll make sure to get back to you asap.